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Effective interaction with patients / Faulkner, Ann
2nd ed. - New York : Churchill Livingstone , 1998
Books
Improving patient satisfaction now : how to earn patient and payer loyalty / Nelson, Anne-Marie
Gaithersburg, Md. : Aspen Publishers , 1997
Communication skills in medicine / Hind, Charles R. K. (Charles Robert Keith)
London : BMJ Pub. , 1997
The Social organization of doctor-patient communication / Todd, Alexandra Dundas ; Fisher, Sue, 1936-
2nd ed. - Norwood, N.J. : Ablex Pub. Corp. , 1993